- Duty Security Personnel must take the necessary actions, precautions and procedure from legal perspective in their approach with violent patient and/or violent visitor’s or staff members
- On-Duty Security must consider allowing a family member to stay with the patient to soothe him/her when necessary;
- To limit the visitors in the area, and maintain adequate space for healthcare providers to perform their duties safely;
- Security guard have the authority to remove all personnel accessories that could be used as weapons such as; pocket knives, belt’s, pens, scissors or anything sharp that can be used as a weapon;
- The security personnel will only ensure access to the patient/staff or visitor to authorized personnel only;
- The security personnel must avoid harsh contact or aggressive behavior of handling with the violent patients, visitors or staff members;
- If the patient is female, a female security guard will manage the case;
- If the patient is violent due to legal case; the on duty security must inform the police upon the instruction of the treating physician through our receptionist;
- If the On-Duty Security can not manage the situation and it is beyond limit, the On-Call Administrator must be requested to attend;
- The Security On-Duty must note the details of vehicle number, accompanying person’s driving license, ID (a copy of one of these document must be retained);
- The Administrator will be immediately informed and given a concise report of the case;
- The directives/instructions of the Administrator must document in the Medico Legal registered and their instructions will be strictly followed:
- Call emergency extension and instruct the operator to announce “CODE VIOLET” and location. The information is repeated three times ensuring the operator hears the correct code and ward/unit of the incident.
- The operator shall announce the Code violet information three times in the overhead paging system, and to immediately inform all “Code violet” Team Members as follows:
- Chief Security;
- Closest Security Guard;
- Nursing Supervisor;
- Social Worker (during working hours).
- Upon hearing Code violet announcement, Security will respond immediately to the incident area:
- Social Worker shall contact family members designated by the patient;
- Security shall respond immediately to the department or unit area reporting the Code violet for a briefing conducted by the: unit manager or designee. The following information shall be given to security
- Age and sex of person causing the assault;
- Height and age (size);
- Color of clothing;
- Any other pertinent information.
